Operational Excellence Roadshow

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
• Transforming and automating processes for efficiency and a future ready public service 

• Risks of data-driven decision making  
• Opportunities to embrace emerging technology  
• The psychology of innovation risk

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

Fiona Hewitt, Deputy Chief Executive – Transformation, Strategy, People and Resources, Statistics New Zealand
James Mowat, Leader Sector Engagement, Land Information New Zealand

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
• Transforming and automating processes for efficiency and a future ready public service

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery.

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

Marina van der Walt, Deputy Secretary, Financial Management and Services, NSW Treasury
Jo Holden, Service Transformation & General Manager, Bathurst Health Service, Western NSW Local Health District
Matthew Nicholls, Director Strategic Business Advisory & Finance, Department of Regional NSW

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimizing processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery

• AI’s impact on operational excellence – how can we harness emerging opportunities and advancements in AI technology while ensuring reliability, ethics, trust and transparency? 
• Overcoming interoperability – how to effectively integrate various IT systems (cyber, data) 
• Embracing digital technologies to streamline internal processes, improve data management, and enhance citizen interactions 
• Transforming and automating processes for efficiency and a future ready public service

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

Gillian Gardiner, Executive Director, Operations and Innovation, Department of Environment, Science and Innovation
Nicole Blackett, Director, Program Design and Insights, Innovation Division, Department of Environment, Science and Innovation

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• Fostering a culture of continuous improvement in the public sector 
• Driving operational efficiency and pioneering RPA integration 
• Collaborative learning and knowledge exchange towards innovation 

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimizing processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Key to success on getting started with process optimisation and excellence for public sector organisations

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

AJ Karliner, Chief Procurement Officer, Victoria Police
Zane Zhao, Assistant Secretary, Digital Security and Operations, Department of Employment and Workplace Relations

• Harnessing data integration for comprehensive decision-making. 
• Efficiency opportunities by identifying areas for operational enhancement through data analysis. 
• Accuracy in action through utilizing data to improve service precision and reliability. 
• Overcoming challenges with Strategies for navigating obstacles and maximizing the impact of data-driven decisions. 

• The vision for Integration of data, workflows and services across the public sector in South Australia 
• Empowering agencies to achieve faster, cheaper and higher quality outcomes through mature, sustainable integration practices 
• Progress on delivering the platforms, policies and governance bodies for a high-performing integration ecosystem 
• What’s next: decentralised operational excellence in an environment with high governance, compliance and security requirements 

• Leveraging data insights to identify bottlenecks within operations and potential efficiencies 
• streamlining and optimising processes – identifying and eliminating redundancies, simplifying procedures, and improving the efficiency of service delivery. 
• Leveraging innovative approaches in process reengineering to drive significant improvements in responsiveness, cost-effectiveness, and citizen-centricity. 
• Collaborative governance – Breaking down silos and fostering communication and cooperation for coordination, effective policy implementation, and improved service delivery

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust

Dr Shikha Sharma, Director of Business Improvement Technology & Chief Information Officer, Department of Human Services*
Lori Hocking, Executive Director, Education Transformation, The University of Adelaide
Angie Shafei, Dean of Business, Director (MBA, MHA), Flinders University

• Achieving the operational trifecta; advancing responsiveness, cost-effectiveness, and citizen-centricity. 
• Designing services with a citizen-centric approach and aligning operations to support the successful delivery for enhanced CX. 
• Aligning operations with the Opex vision and mission – providing a clear direction for decision-making and resource allocation and ensuring every action and initiative contribute to the vision’s success 
• Balancing competing and often urgent business priorities – developing discernment in what will make the most sustainable, long-term value to operational advancement 

• Building an agile and collaborative workforce to respond to increasing complex and interconnected challenges in the future 
• Equipping the workforce to maximise the use and potential of data and technology  
• Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives 
• Encouraging knowledge sharing, cross-departmental collaboration, investing in the growth and development of your workforce: cultivating a highly skilled and motivated team to fuel operational excellence 
• Performance measurement and accountability: leveraging insights to identify areas for improvement and reporting on performance to drive accountability, transparency and trust 

Laura Gray, Director, Workforce Planning and Strategy, Department of Employment and Workplace Relations
Dr Shikha Sharma, Director of Business Improvement Technology & Chief Information Officer, Department of Human Services 

• Fostering a culture of continuous improvement in the public sector  
• Driving operational efficiency and pioneering RPA integration  
• Collaborative learning and knowledge exchange towards innovation

• Harnessing data integration for comprehensive decision-making. 
• Efficiency opportunities by identifying areas for operational enhancement through data analysis. 
• Accuracy in action through utilizing data to improve service precision and reliability. 
• Overcoming challenges with Strategies for navigating obstacles and maximizing the impact of data-driven decisions.