Public Sector Innovation Show - Atlantic

Full event details

Agenda

Halifax, 22 May 2024

All times in ADT

7:30 am

Registration and Networking Breakfast

8:30 am

Welcome from the Public Sector Network

8:40 am

Welcome from the Chair

9:00 am

Driving Innovation with Data: From Feedback to Instant Action with AI Analytics

Kyle Wierks, Senior Account Executive, Thought Exchange

9:10 am

Government Keynote

Simpler, Easier, Responsive Government in the age of AI: Digital Literacy Considerations for the Public Sector

Natasha Clarke, Deputy Minister, Cyber Security and Digital Solutions (CSDS), Government of Nova Scotia

9:35 am

Panel Discussion

Crossing Provincial Borders: Sharing Innovations for Government Modernization

  • Adapting to the evolving needs of constituents and communities
  • Explore the strategies and technologies that hold the potential to drive transformative change, making government services more
    efficient and citizen-centric
  • Learn how successful collaboration with employees and the public can lead to the delivery of more effective and citizen-friendly services

Arlene Williams, Associate Deputy Minister and Chief Digital Officer, Cyber Security and Digital Solutions, Government of Nova Scotia

Alkin Gorgun, Head of Cloudflare One Canada, Cloudflare

Tracy Wood, Chief Digital and Operating Officer, Department of Finance, Government of Prince Edward Island

Lee Burry, Assistant Deputy Minister, Corporate Services, Department of Health, Government of New Brunswick

Moderator: Safia Rahemtulla, Risk Consulting, Provincial Government & Public Sector Risk Leader, EY

10:15 am

Refreshment Break

10:45 am

Digital & CX Track

Welcome from Digital & CX Track Chair

Christina Winsor, Executive Director – Strategic Communications; Marketing, Government of New Brunswick

10:50 am

Digital & CX Track

Fireside Chat: Citizen Engagement in the Digital Era: The Evolution of the Government of New Brunswick’s Digital Front Door

Jonathan Benett, Chief, Global Government Solutions, Adobe
Christina Winsor, Executive Director – Strategic Communications; Marketing, Government of New Brunswick

Innovation & Technology Track

Welcome from Innovation & Technology Track Chair

11:10 am

Government Keynote Digital & CX Track

Innovating with Empathy: Shaping Accessible Digital Services for New Brunswick’s Diverse Communities

  • Discover insights from the digital overhaul initiatives within the Department of Social Development, illustrating journey towards more inclusive digital governance
  • Uncover the strategic approaches New Brunswick employs to ensure that our digital services are accessible and meet the diverse needs of our communities across the province
  • Delve into the techniques and best practices we adopt to engage users directly in the creation and refinement of digital services, ensuring their voices are integral to our development process
  • Learn about the transformative power of co-creation and user feedback in developing digital services that truly resonate with and fulfill the needs of New Brunswickers

Wendy MacDermott, Chief Experience Officer, Department of Social Development, Government of New Brunswick

Valerie Kelly, Director of Digital Transformation, Government of New Brunswick

Panel Discussion Innovation & Technology Track

Revolutionizing Public Sector: The Product Management Paradigm for Continuous Improvement

• Explore the emergence of product management in the public sector

• Establishing dedicated product management teams and leveraging feedback loops for continuous improvement

• Delve into the strategic shift from a project-centric approach to a product-centric perspective

• Uncover the benefits of sustained, holistic product journeys in fostering innovation and adaptability.

Jen Young, Senior Product Manager, Digital Platform Services, Cyber Security and Digital Solutions, Government of Nova Scotia

Clay Bates, Executive Director, Digital Platform Services, Cyber Security and Digital Solutions, Government of Nova Scotia

Moderator: Ameeta Vohra, Senior Digital Policy Advisor, Digital Culture, Strategy & Performance, Cyber Security and Digital Solutions, Government of Nova Scotia

11:40 am

Panel Discussion Digital & CX Track

Unlocking the Potential of Data for Government Excellence 

  • Dive into strategies to build trust and confidence in data
  • Explore the art of making informed decisions using high-quality data
  • Delve into techniques to build data literacy to improve the use of analytics
  • Uncover ways of using data to better anticipate needs and plan for the future

Josh Weston, Director, Data Strategy, Cyber Security and Digital Solutions, Government of Nova Scotia

Greg Landry, Senior Project Executive, Strategic Foresight, Office of Planning and Priorities

Jennifer Guitard, Executive Director (Acting), Corporate Services, Public Service Commission, Government of Nova Scotia

Moderator: Jill Casey, Executive Director, Data Management, Cyber Security and Digital Solutions, Government of Nova Scotia

Government Keynote Innovation & Technology Track

Harnessing Data for Transformative Governance

• Navigate through the avenues of elevating data literacy and analytics capabilities within New Brunswick’s governmental framework

• Discover how to leverage high-quality data for making decisions that are both informed and impactful, enhancing the effectiveness of public service delivery

• Unveil the potential of data-driven customization to meet the unique needs of our communities, ensuring services are tailored and responsive

• Explore the essential practices of data governance to protect against breaches and ensure the integrity and security of our digital infrastructure

Lee Burry, Assistant Deputy Minister, Corporate Services, Department of Health, Government of New Brunswick

Blake McNeil, Executive Director of Shared Analytics, Social Development, Government of New Brunswick

12:20 pm

Panel Discussion Digital & CX Track

Bridging the Digital Divide: Fostering Equitable Access to Digital Services

  • Learn how to overcome the barriers to digital access
  • Examine how to harness technology and innovative approaches to reach marginalized and remote communities
  • Explore the power of public-private partnerships in bridging the digital divide.

Jean Flynn, Executive Director, Digital Culture, Strategy & Performance, Cyber Security and Digital Solutions (CSDS), Government of Nova Scotia

Matt Spurway, Executive Director, GEO Nova Scotia

Dawn Stegen, Executive Director, Nova Scotia Accessibility Directorate, Department of Justice

Brett Tackaberry, Principal Architect, Google Cloud

Panel Discussion Innovation & Technology Track

Integrating Legacy System Improvement into Your Innovation Strategy

  • Understand how innovation and tradition can coexist harmoniously
  • Discover how a clear vision can guide the transformation process and ensure that it aligns with your organization’s long-term goals
  • Uncover strategies to engage and collaborate with stakeholders, ensuring a smoother transition and broader buy-in.

Jason Rideout, Program Executive, Cyber Security and Digital Solutions, Government of Nova Scotia

Dorothy Eng, Chief Executive Officer, Code for Canada

Trevor Flynn, Account Technology Strategist, Microsoft

12:50 pm

Networking Lunch Break

2:00 pm

Roundtables

Co-Hosted Roundtable Sessions

1. Innovation in Community and Employee Engagement

Facilitated by: Kyle Wierks, Senior Account Executive, Thought Exchange

Sonya Horsburgh, Director of Adult Education, Nova Scotia Department of Labour, Skills and Immigration

2. Citizen Engagement in the Digital Era: Building Bridges for Collaboration & Participation 

Facilitated by: Adobe

3. Building a Future-Ready IT Infrastructure for Government Operations

Facilitated by: Cloudflare

4. Strengthening Cyber Resilience and Incident Response in the Government Sector in the Digital Era

Facilitated by: Allan Macdonald, Systems Engineer, Palo Alto

5. Enabling Digital Citizen Engagement and Experience in Government Services

Facilitated by: Kevin Fournier, Senior Account Executive, Microsoft

6. How Organizations Can Use Human Centered Design Principles to Create Inclusive, Secure and User-Friendly Services

Facilitated by: Graham MacDougall, Senior Consultant and Service Design Lead, Barrington Group

7. Overcoming barriers to AI adoption

Facilitated by: Ron Scott, Account Manager, Public Sector Atlantic Canada, Google

8. Rethinking Responsible AI in Government and Public Sector (GPS) – Data Modernization

Facilitated by: EY

3:00 pm

Panel Discussion

Human-Centered Design: Crafting Inclusive Digital Services for the Diverse Atlantic Coast

  • Case study learnings from ongoing projects, such as the digital transformation of the social development department
  • Gain valuable insights into the current strategies employed to ensure that government services are inclusive and accessible to all
  • Explore methods and best practices for actively involving end-users in the design and development of digital government services
  • Understand how co-creation and feedback can lead to services that better meet the needs of the public.

Kaylyn Brassington, Senior Service Designer, Human Centred Service Design, Cyber Security and Digital Solutions, Government of Nova Scotia

Lisa MacDonald, Senior User Researcher, Human Centred Service Design, Cyber Security and Digital Solutions, Government of Nova Scotia

Rachelle Dyer, Junior Service Designer, Human Centred Service Design, Cyber Security and Digital Solutions, Government of Nova Scotia

Meagan Harris, Team Lead, Education and Early Childhood Development

Moderator: Gab Kelly, Acting Director, Human Centred Service Design, Cyber Security and Digital Solutions, Government of Nova Scotia

3:40 pm

Panel Discussion

What does the Use of AI Mean for Government?

  • Hear how to optimize AI for service enhancement and decision-making
  • Gain a comprehensive understanding of the risks associated with AI bias and discrimination
  • Engage in a thought-provoking discussion on embedding ethical AI policies and practices

Christopher Clissold, Chief Information Officer, Director General IT, IM Administration and Privacy, Department of Veterans Affairs

Scott McKenna, Chief Information Officer, Nova Scotia Health Authority

Rita Orji, Canada Research Chair in Persuasive Technology, Faculty of Computer Science, Dalhousie University

Hesham Fahmy, Chief Information Officer, Telus

4:10 pm

Closing Remarks from the Chair, followed by networking drinks reception

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