Innovate Australia

Full event details

Agenda

Canberra, 29 May 2024

All times in AEST

8:00 am

Registration and Networking

9:00 am

Welcome from Public Sector Network

9:15 am

Welcome from Chair

Mark Williams, Senior Client Partner, Federal Government Lead, Publicis Sapient

9:25 am

Fireside Chat

Modern Service Delivery

David Hazlehurst, CEO, Services Australia & Damon Rees, Co-Founder, ServiceGen

9:40 am

Fireside Chat

Addressing APS Priorities, Critical Considerations and Concerns, The Next Era of Citizen Expectation, and Emerging Opportunities for Technology Progression: Scoping the Substantial 2024-2025 Agenda

Chris Fechner, Chief Executive Officer, Digital Transformation Agency

In this interactive session, we will address key concerns and areas of interest that have arisen from the earlier audience live poll. We’ll share perspectives on how we can best meet emerging requirements, challenges and opportunities leading into 2025, and how we can continue to raise the bar with a whole of government approach to public service delivery.

We’ll explore the next phase of how to exceed citizen expectations by delivering simple, smart and relevant services that build trust and confidence in Government.

Chris Fechner, Chief Executive Officer, Digital Transformation Agency

9:55 am

Panel Discussion

Executive Panel Discussion: Setting and Executing the Vision for a Simple, Sophisticated and Trustworthy Public Service

  • ‘Service Simplicity’: sense-checking 2025 priorities for next-gen public service delivery
  • Speed, sophistication and seamless interaction: rising to meet citizen/customer expectations
  • Traversing trust: unpacking the fundamentals, non-negotiables and critical considerations into 2024 and beyond to retain public confidence in government

Dr Rachel Bacon, Deputy Commissioner, Integrity, Reform and Enabling Services, Australian Public Service Commission
Alison Rose, Chief of Division, Space, Geoscience Australia
Government Panellist, TBC

10:20 am

Partner Perspective: Why incremental innovation is the key to modernising government operations

Ramal Sakul, Head of Government Affairs Australia New Zealand and Korea, Government Affairs, SAP Australia

  • Understand how incremental innovation can continuously improve the efficiency and productivity of administration functions
  • Accelerate public service innovation through the adoption of Cloud-based service models embedded with AI and security
  • Identify the common constraints limiting innovation and where to get started to deliver operational excellence

Ramal Sakul, Head of Government Affairs Australia New Zealand and Korea, Government Affairs, SAP Australia

10:40 am

Morning Tea

11:00 am

Expert Insight Theatre

Enhancing Collaboration and Customer Engagement

Belinda Tee, Country Manager A/NZ, Scaled Agile

  • What was the problem to be solved?
  • What does the journey look like?

Belinda Tee, Country Manager A/NZ, Scaled Agile

11:20 am

Panel Discussion

Heralding the Next Phase of AI, Digital & Emerging Technologies: Raising the Bar in Tech Progression to Meet 2025’s Expectations, Pressures and Priorities

  • Progressing technology maturity within APS: Exploring emerging 2025 opportunities and the next era of AI advancement
  • Quantum technologies, AI, cyber and the broader digital economy: Critical considerations for successful navigation and implementation within government
  • Regulation requirements and reimagining how governance shapes technology: developing fit-for-purpose tech policy frameworks to shape technology for the long-term benefit of humanity

Zoe Hawkins, Head of Policy Design, ANU Tech Policy Design Centre
Anthony Murfett, Head of Division, Technology and Digital, Department of Industry, Science and Resources
Stela Solar, Director, National Artificial Intelligence Centre, CSIRO
John Shepherd, First Assistant Secretary, Digital ID and Data Policy Division, Department of Finance

11:45 am

Partner Perspective: Sitecore

12:05 pm

Government Keynote

Navigating the Emerging and Evolving Realm of Critical Privacy and Information Requirements

Carly Kind, Privacy Commissioner, Office of the Australian Information Commissioner

12:20 pm

Partner Perspective: IBM

12:40 pm

Networking Lunch

12:50 pm

Expert Insight Theatre

Intelligent Business Transformation in Government

Vamsy Doddala, SAP Business Process Transformation AE, SAP Signavio

Despite increasing pressure to continuously evolve, government departments are constantly being asked to do more with less, making success seem slow and elusive. Agencies looking to transform need to ask the question, why do some succeed, when others fail. [New paragraph] Through the effective application of process management principles and techniques, improving operations can be done effectively, to rapidly reap the benefits of increased efficiencies, reduced costs, and better customer experiences.

Vamsy Doddala, SAP Business Process Transformation AE, SAP Signavio

1:50 pm

DIGITAL AND CX

Chair Opening Remarks

TECHNOLOGY AND DATA

Chair Opening Remarks

Tish Karunarathna, Executive Director, R/GA Public Practice, RGA

FOW & NEXT-GEN SKILLS

Chair Opening Remarks

Melanie Morrisey, Managing Director - Business Performance Improvement Lead, Protiviti Australia

2:00 pm

Fireside Chat DIGITAL AND CX

Digital Submerge: Discussing All Things Trust, Investment and ‘Digital Simplicity’

Rai Fergusson, Chief Digital and Data Officer, Infrastructure Australia & Adam Shain, First Assistant Secretary, Digital Solutions/Chief Digital Officer, Department of Employment and Workplace Relations

  • Meeting needs = trust. How do we build and retain a solid connection with the citizen via digital?
  • How can we become better equipped to understand emerging citizen needs and promptly cater to these in a digital sense?
  • How can we leverage digital to foster a simple, inclusive and accessible service that meets all needs and expectations?

Rai Fergusson, Chief Digital and Data Officer, Infrastructure Australia & Adam Shain, First Assistant Secretary, Digital Solutions/Chief Digital Officer, Department of Employment and Workplace Relations

Fireside Chat TECHNOLOGY AND DATA

The foundation of a modern data strategy: what are the requirements to uplift capabilities across the organisation

&

  • Generating and executing a relevant and progressive data strategy: what are the requirements to uplift capabilities across the organisation?
  • Powering safe, secure and ethical – assessing the current landscape and addressing emerging gaps in existing law, safeguards and regulation to protect the public
  • Navigating the emerging realm of data potential – assessing the opportunities and critical considerations moving into 2025

Fawad Abro, Assistant Commissioner, Enterprise Data and Analytics, ATO
Ian Opperman,
Co-founder, ServiceGen
Tania Churchill, Chief Data & Analytics Officer, Australian Criminal Intelligence Commission

&

Fireside Chat FOW AND NEXT-GEN SKILLS

Future Skills Security - The 2024-2028 Workforce: Making Government an Employer of Choice and Mapping the Terrain of Anticipated Required Skillsets

Catherine McLachlan, Assistant Secretary, People Strategy and Engagement, Department of Home Affairs

  • Promoting the public sector through realistic, yet rose tinted glasses: What can we offer and where can we further develop
    our point of difference?
  • The 2025-2028 skills gap – where do our attention and efforts need to be focused?
  • Exploring HR’s role in innovation and workforce transformation, and strategic engagement with HR in an ever complex digital world.

Catherine McLachlan, Assistant Secretary, People Strategy and Engagement, Department of Home Affairs

2:20 pm

DIGITAL AND CX

Partner Perspective: apping into the 2024 Operational AI Opportunity: Enhancing Government Processes to Underpin and Support Excellence in Service Delivery

Greg Crowl, VP Sales Engineering APJ, Tungsten Automation

  • Mastering the seamless fusion of Artificial Intelligence (AI) and Process Automation technologies to improve the effectiveness of the way services are delivered to citizens
  • Harnessing the power of Machine Learning, Natural Language Processing, and cutting-edge Generative AI to enhance decision-making speed and exceed citizen expectations
  • Transforming service delivery to delight citizens with unparalleled efficiency and effectiveness

Greg Crowl, VP Sales Engineering APJ, Tungsten Automation

TECHNOLOGY AND DATA

Partner Perspective: Transforming Government Services in the Age of AI

Alistair Green, Senior Vice President, Cloud Engineering, Oracle JAPAC

AI has catapulted from being a useful but illusive technology to potentially becoming one of the most strategic technologies the world has seen. Governments all over the world are looking at how the transformative power of AI can be harnessed to deliver the next generation of citizen-centric services and improve productivity. While AI is estimated to contribute over USD 17 trillion to the global economy by 2030, including up to $600 billion annually in Australia alone, the ability to realise these benefits is not without its challenges. Trust, Data Sovereignty, Security, and Data Protection, are front and centre of government policy makers and industry leaders. Join us as we explore how governments are designing and implementing AI and Data Solutions to innovatively solve some of their most difficult problems, while effectively addressing these risks and challenges.

Alistair Green, Senior Vice President, Cloud Engineering, Oracle JAPAC

FOW AND NEXT-GEN SKILLS

Partner Perspective: A window into the future: how to use skills, science and AI to innovate public sector recruitment

  • Using skills-based hiring to find the talent and the skills your department needs today and tomorrow
  • Practical tips to get started with AI and improve hiring efficiency, effectiveness and fairness
  • An exclusive look at recruitment case studies and proven best practices from the world’s biggest brands

2:40 pm

Panel Discussion DIGITAL AND CX

Priorities & Perspectives: The Panel: Simplifying CX: Developing a Next Gen Strategy to Meet Emerging Expectations

Tim Morris, Sales Director, Federal and NSW Government, OpenText

  • Gen AI in CX: Exploring personalisation, streamlining service and gaining deeper insights with behavioral data, while maintaining transparency to retain trust
  • Omnichannel Evolved: Avoiding repetition in communication across channels
  • Exploring emerging AI capabilities within the realm of CX – where do the opportunities for progression lie

Justine Hall, General Manager, Customer Experience, IP Australia
Ryan Mavin, Executive Branch Manager, Australian Digital Health Agency

Tim Morris, Sales Director, Federal and NSW Government, OpenText

Panel Discussion TECHNOLOGY AND DATA

Priorities & Perspectives: The Panel: The 2025 Technology Trajectory: How to Best Leverage Existing Platforms as the Foundation to Support Emerging Business Demands

Matt Wilkinson, ANZ GM Business Transformation, SAP Signavio

  • Developing the technology capability to keep pace with the ever-changing business needs and new requirements
  • Leveraging automation for efficiency and optimising existing technologies while also exploring new innovations and enabling capabilities
  • Co-designing products and services in tandem with business users and taking a user-centred design approach to product delivery

Michael Burn, Chief Information Officer, Australian Institute of Aboriginal and Torres Strait Islander Studies
Greg Cassis, Chief Information Officer & Program Director, Service Modernisation, Australian Financial Security Authority
Lisa Bush, Branch Head, National Location Information, Geoscience Australia
Representative, Signavio

Matt Wilkinson, ANZ GM Business Transformation, SAP Signavio

Panel Discussion FOW AND NEXT-GEN SKILLS

Priorities & Perspectives: The Panel: The Practicalities of Building a Modern and Flexible Australian Public Sector Workforce

  • Navigating the demand for skills and talent, the disruption of emerging technologies that impact the workforce, and sheer pace of delivery
  • The execution details: Building an agile and collaborative workforce to respond to increasing complex and interconnected
    challenges in the future
  • Equipping the workforce to maximise the use and potential of data and technology as we strive towards a world class digital
    government

Miranda Lauman, First Assistant Secretary Workforce Australia for Business Division, Department of Employment and Workplace
Relations
Rachael McMahon, Chief People Officer, National Indigenous Australians Agency

3:15 pm

DIGITAL AND CX

Partner Perspective: Digital Excellence: delivering citizen services with both efficiency and empathy

Kal Marshall. Regional Vice President for Public Sector, APJ, Appian

  • The AI Enterprise: the realm of mixed autonomy
  • Private AI and the power of Data Fabric
  • Real life examples of delivering mission outcomes with a focus on empathy-driven citizen and employee engagement

Kal Marshall. Regional Vice President for Public Sector, APJ, Appian

TECHNOLOGY AND DATA

Partner Perspective: DXC

FOW AND NEXT-GEN SKILLS

Partner Perspective: Leveraging AI to Modernize Recruitment and Retention in the Public Sector

Adam Walker, Vice President APAC, Avature

Join Adam Walker, VP of APAC at Avature, as he explores how leading-edge recruiting technology can transform the candidate experience and support more meaningful connections. Moving on through the talent lifecycle, collect practical advice to facilitate internal mobility and improve retention. Finally, learn about the power of configurability: from enabling the creation of tailored solutions to ensuring adaptability amidst evolving demands, discover why configurable technology is a vital enabler of high-performing and
efficient talent programs.

Benefit from Avature’s extensive expertise in serving government agencies as Adam shares insightful case studies that showcase how the Avature platform can help you achieve your organizational goals.

Adam Walker, Vice President APAC, Avature

3:35 pm

Panel Discussion DIGITAL AND CX

Priorities & Perspectives: The Panel: The Future Customer: Exploring Emerging Trends and Developing Seamless Digital Experiences to Build Public Confidence in Government

  • Digital Simplicity: Designing smart, simple and connected services
  • User-Centricity: Harnessing co-creation and user feedback to design next gen digital experiences customers want and
    need
  • Perfecting interaction with citizens: Balancing digitisation and self-service with human connections: striking the x factor within CX

Rebecca Ostergaard, Chief Digital Officer, CSIRO
Adele Marshall, Service Design and User Research Lead, Department of Health and Aged Care

Panel Discussion TECHNOLOGY AND DATA

Priorities & Perspectives: The Panel: Navigating the Transformation Terrain: How Can We Rise to Meet the Next Era of Public Expectation, Embrace Technology Advancements and Drive Beneficial Change?

  • Creating an organisation-wide approach to transformation and developing the culture to support this vision
  • Avoiding transformation fatigue – lessons learnt in building, growing and sustaining high performing and diverse teams
  • The required transformative leadership and cultural change for embracing contemporary ways of working – how to deliver business outcomes enabled by technology and people

Dr Rina Bruinsma, Head of Government, Australian Red Cross
Thomas Ryan, First Assistant Commissioner, Organisation Development, Australian Electoral Commission
Michael Hopkins, CEO and Commissioner, National Transport
Kylie McKenzie, Consulting Director, Fujitsu Australia

Panel Discussion FOW AND NEXT-GEN SKILLS

Priorities & Perspectives: The Panel: Workforce Strategy: Plugging the Skills Gap, Predicting Demand and Avoiding ‘Talent Leakage’ to Keep Public Sector Skills Inhouse

  • Keeping talent within APS: referring talent, creating pathways for progression between Agencies, and working more collaboratively with HR data
  • Working with the reality of the turnover in the public sector – sense-checking creative and effective recruitment strategies
  • Identifying skills gaps in the workforce and addressing them through capability development, reskilling and upskilling initiatives

Daniela Schlesier, Assistant Commissioner, Professions and Pathways Group, Australian Public Service Commission
Jody Riley, Chief People Officer, Commonwealth Treasury
Tom Larter, CEO, WithYouWithMe

4:10 pm

Open Mic

An opportunity for audience perspectives, insights, thoughts from stream’s discussions.

4:25 pm

Closing Remarks

4:30 pm

Networking Drinks