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Digital Government & CX
2019 Ontario Budget
The Honourable Victor Fedeli, Minister of Finance Department of Finance Canada 2019 Reference: https://budget.ontario.ca/2019/contents.html For the better part of the last 15 years, the previous government chose to recklessly spend money it did not have by racking up debt whi…
Digital Government & CX
AIIA Pre-Budget Submission
Australian Information Industry Association 2019 - 2020 Submission to Treasury Fostering the digital skills needed for the future with the right policies, regulatory framework and funding is critical to the economic growth, productivity and sustainability of our Nation. AIIA has fo…
Digital Government & CX
The Unattractive Customer
I recently participated in a panel discussion for Infrastructure Partnerships Australia on the topic of Infrastructure End Users. There was a strong premise that, as providers of infrastructure and services (Government or otherwise), we need to have a customer mindset about our users - in…
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