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Operational & Process Excellence
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How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?

Innovate SA
Forrester recently named Atlassian's Jira Service Management a Leader in The Forrester Wave™ for Enterprise Service Management (ESM). As we know, service management teams today encompass beyond just IT help desk – for both internal and external facing support – and we have seen an increase in all teams employing the processes and platforms that are typical of an IT help desk. Here at Area9, we’ve been working with Legal, Procurement, Contract Management and HR Teams to configure Jira Service Management (JSM) to help them deliver exceptional service to all of their stakeholders. How does JSM exactly do that?
How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?
Australia 15 Mar 2024
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