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Technology & Transformation

Transforming Service Delivery for Canadians

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In this Ministerial Address, Minister Terry Beech, Minister of Citizen's Services shares his priorities: 

  • Dental - code for benefits (security, pension plan, employment insurance)
  • Digital - the need to move to digital first, integrating AI
  • Customer service - consolidating and integrating the customer experience, share information across departments, focus on communication, customisation

Our esteemed speaker continues to highlight that we need an upskilled public service in order to be a technically strong public service and remain future-ready.

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