Public Sector Network » Insights

Operational & Process Excellence

Bronze Partner Content

Using the Viable System Model to Improve Government Operations

By combining Viable System Model and value chain analysis, governments can improve their performance and efficiency, and change the way they provide services and run public institutions.

Using the Viable System Model to Improve Government Operations

Operational & Process Excellence

Navigating the Path to Operational Excellence

Discover the roadmap to governmental efficiency and innovation at the 5th Annual Operational Excellence Roadshow, empowering leaders to navigate complexities and elevate public service standards.

Navigating the Path to Operational Excellence

Digital Government & CX

6 Public Sector Trends Ramping Up Service Delivery in 2024

In a digital age where convenience is king, governments are stepping up to the challenge, revolutionizing service delivery to meet the needs of a rapidly evolving society. So let’s dive into the 6 biggest digital government service design trends, plus we'll see how global government innovation leaders are already harnessing these trends to drive superior citizen outcomes.

6 Public Sector Trends Ramping Up Service Delivery in 2024

Operational & Process Excellence

Partner Content

How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?

Forrester recently named Atlassian's Jira Service Management a Leader in The Forrester Wave™ for Enterprise Service Management (ESM). As we know, service management teams today encompass beyond just IT help desk – for both internal and external facing support – and we have seen an increase in all teams employing the processes and platforms that are typical of an IT help desk. Here at Area9, we’ve been working with Legal, Procurement, Contract Management and HR Teams to configure Jira Service Management (JSM) to help them deliver exceptional service to all of their stakeholders. How does JSM exactly do that?

How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?

Operational & Process Excellence

Can We Skirt Around the Budget Issue When It Comes to Innovation?

A look at how governments can overcome budget constraints to continue their innovation journey and meet citizen expectations with exceptional service delivery.

Can We Skirt Around the Budget Issue When It Comes to Innovation?

Digital Government & CX

Partner Content

Australia's Public Sector Being Reshaped by Digital Transformation

The implementation of new technologies and digital tools is reshaping Australia’s public sector, with new research showing 85% of government workers surveyed had recently experienced a digital initiative being implemented within their department or agency.

Australia's Public Sector Being Reshaped by Digital Transformation

Technology & Transformation

Transforming Service Delivery for Canadians

Public Sector Innovation Show - Federal - Canada

In this Ministerial Address, Minister Terry Beech, Minister of Citizen's Services shares his priorities: Dental - code for benefits (security, pension plan, employment insurance) Digital - the need to move to digital first, integrating AI Customer service - consolidating and integrating the customer experience, share information across departments, focus on communication, customisation Our esteemed speaker continues to highlight that we need an upskilled public service in order to be a technically strong public service and remain future-ready.

Transforming Service Delivery for Canadians

Technology & Transformation

Automation to Save the Day: Unlocking Efficiency and Advancing Culture

Overcoming tighter budgets, expanding workloads, increased regulatory requirements, rising data security concerns and growing citizen expectations involves maximising current and future workforces, as well as embracing technologies to drive digital transformation. Emerging as a solution is automation. Read on to discover how.

Automation to Save the Day: Unlocking Efficiency and Advancing Culture

Recommendations

Navigating the Path to Operational Excellence

Industry Trends 1 May 2024

Trustworthy, Inclusive & Intelligent: Understanding NSW Government Priorities in 2024

Whitepapers & Reports 18 Mar 2024

Let's Chat: Preparing for Emerging Innovative Models of Care

Interviews 1 Apr 2024

Discussing the Future of Modern Government Service Design with the Hon Victor Dominello and Damon Rees

Interviews 2 Apr 2024

Navigating Digital Government Transformation: Expanding Horizons

On Demand 12 Mar 2024